Terms and Conditions

The use of this website and our services is subject to the following Terms and Conditions. By accessing this website or registering as a patient of the clinic you agree to be bound by the Terms and Conditions set out below. It is the intention of Oncotrust Ltd that all terms of a financial contract between the member and Oncotrust Ltd are contained in this document. You must read, agree and accept all of the terms and conditions contained in this agreement and our associated Privacy Policy.

These terms and conditions are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes and regulations regarding your use of our website and services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy. We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship or franchisorfranchisee relationship between you and us. Headings are for ease of reference purposes only and in no define, limit, construe or describe the scope or extent of such section. If any provision of these Terms and Conditions is held to be invalid or unenforceable; such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you or others shall not be considered as a waiver of right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of this


'Oncotrust' or 'Oncotrust Ltd. ltd.' mean the private limited company Oncotrust Ltd. registered in England and Wales, registered company number xxxx The registered address is XXX

'Clinic' means any clinic operated by Oncotrust Ltd.

All credit/debit card information is processed through our secure payment gateway and processing partner Recurly. All consultation and other costs are processed through our secure payment partner Stripe. Recurly does not store your credit, debit card or bank account details. We accept all major credit and debit cards including Apple Pay and American Express. We do not charge you any delivery or transaction fee in addition to your monthly subscription fees. We can only accept payments in British Pounds (GBP).


Any additional charges will be advised to patients before they are charged, prices for individual items are also available through our website and by contacting our reception. If you have any query or question regarding fees please do not hesitate to ask for clarification. Please note additional fees may be incurred for vaccinations, laboratory fees, procedure fees, telephone consultations outside clinic opening hours and home visits. All such fees are payable immediately after provision of service.

Fees for additional services may be subject to change as supplier costs can vary. Examples of such services include blood tests and xrays.


Cancellation requests may be made in via by email to accountd@oncotrust.co.uk Cancellations will be confirmed in writing, and it is the member’s responsibility to ensure their cancellation request has been received and confirmed by the clinic.


In unexpected circumstances such as redundancy or moving house Oncotrust Ltd. may waive the required notice periods and refund fees paid in advance that relate to a period after termination, supporting information may be requested in such cases

Fees paid for additional services such as vaccinations, laboratory fees and home visit fees are incurred at the time of provision, and therefore they are not refundable.


All persons registering with the clinic will be asked to complete a registration questionnaire and this will include confirmation of preferred communication methods, whether they wish their records to be routinely shared with their NHS GP and they will be asked to provide photo identification, to prevent fraud. When a child is registered the details of those with parental responsibility will also be sought. All patients registering will be required to provide a credit card as a guarantee of payment, this is stored securely using Stripe which has the highest level of bank security, our staff will not have access to your card or bank details.


Appointments are available within the clinic opening hours. Appointments may be booked online, by telephone, email or in person.


The core opening hours are 09:00 to 18:00 Monday to Friday and Saturdays for members only. The clinic is usually closed on Sundays and public holidays and Easter Saturday. Members will be given at least 3 months’ notice of any planned changes to clinic opening hours.


Members of the clinic who are in need of urgent medical attention outside of clinic operating hours should firstly contact the NHS 111 line.

In a medical emergency patients may be directed to call the emergency services on 999 or attend their nearest Accident and Emergency department.


All doctors and nurses working on behalf of Oncotrust Ltd in the UK. will be registered with the GMC. Other medical specialists and therapists are linked to Oncotrust Ltd. in Turkey mare not be registered with the GMC and we may book appointments and provide invoicing services, these doctors and healthcare professional retain professional responsibility for their clinical care. If they record clinical records they will do so using our Practice Management Software Heydoc as registered users.

Please take care of your personal property whilst using Oncotrsut Ltd. Our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us. This only applies in the UK, where we are acting as a referrer to Memorial Hospital.


Where the performance by Oncotrust Ltd of its obligations under these terms and conditions is delayed, hindered or prevented by an event or events beyond its reasonable control and against which an experienced service provider could not be reasonably have been expected to take precautions, Oncotrust Ltd shall promptly notify the patient, in writing, specifying the nature of the force majeure event and stating the anticipated delay in the performance of its service.

Oncotrust Ltd shall have no liability to a Member or Non-Member for any failure to deliver the services or any delay in doing so for any damage or defect to the services provided that is caused by an event, including without limitation strikes and other industrial disputes, extreme weather, epidemic, pandemic, terrorist incidents, breakdown of systems or network access, flood, fire, explosion, earthquake, windstorm, other nature disasters, war, civil war, riots or Government action preventing the delivery of services.

Whilst Oncotrust Ltd will do everything it can to ensure prompt service, We can accept no responsibility for financial losses, travel cancellations, disruption, or refusal to travel due to failed and/or reported test results. In addition


It is necessary for the purpose of providing healthcare for Shilpa Dave Ltd. to retain member’s personal data including identity, contact details and medical information. All information is held within a secure and encrypted computer system. Patients may request copies of their medical records at anytime, in accordance with our Access to Medical Records policy available on request or from reception. We will not share your information with any other parties without your express consent, except in cases of emergency such as a life-threatening illness. We comply with the Data Protection Act 1998 and are registered with the Information Commissioner’s Office. Please also see our privacy policy for further information.

All Covid-19 test results will be reported to Public Health England, this is a legal requirement, in the event of a positive test your contact details may be passed to authorities including the NHS Test and Trace service.


Members are encouraged to continue their registration with an NHS GP if they are entitled to NHS care. The clinic will liaise with any other healthcare professionals involved in your care, with your consent, as needed. Some patients with complex needs, or who are vulnerable or at risk may not be able to be supported fully with the limited range of services at Shilpa Dave ltd. Your Doctor will discuss this with you if this is the case and advice linking with your NHS GP or facilitating your care needs via the NHS.


The clinic will not tolerate violent, aggressive or abusive behaviour. Oncotrust Ltd. reserves the right to immediately terminate its contract with any patient who is violent, aggressive or abusive either in person or via email or telephone communication. In these circumstances any membership fees paid in advance that relate to a period after termination will be refunded in full.

We may immediately issue a warning and deny your access to all or part of the website or refuse to provide our services to you without notice if:

You are in breach of any part of this agreement. We cannot, for any reason, verify or authenticate any information you provide to us. We believe that your actions may cause legal liability for us, you or any other user.


Oncotrust Ltd. may terminate this agreement if any membership fee remains unpaid 30 days after its due date for payment. Fees for other services are payable at the time of provision.


In the rare situation that Oncotrust Ltd. has to cancel your purchased services you will be offered further appointments as soon as possible. You will also be able to access telephone advice in case of any urgent medical problem, at no additional cost. For certain services which are booked and paid for in advance, an administration fee may be payable for cancellation due to fees already incurred by the clinic when the appointment was booked.



Oncotrust Ltd. sets itself the highest standards of care if we fail to meet our own high expectations then please let us know immediately. We know that sometimes things may go wrong, if they do our best to put them right as soon as possible. If you are unhappy with the service, you have received then please contact us. A full copy our complaints policy is available from the practice reception or by email XX


This website and all materials on it, including, but not limited to, images, are the sole property of Oncotrust Ltd and are protected from unauthorised copying and dissemination by copyrights law and trademark law. You may not reproduce, republish, upload, post, transmit or distribute in any way whatsoever any materials from Oncotrust Ltd. without the prior written permission of Oncotrust Ltd.


You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for proper and lawful purposes only. You will not carry out any act or omission or procedure which would damage, delay, interrupt or impair the use of this website or its software; cause any illegal, offensive, defamatory material to be placed on or associated with this website;be in breach of any copyright, trademark, privacy, confidence, or any other third party right; or cause any inconvenience to its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letter, unsolicited communications and ‘spam’).

In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Oncotrust Ltd, employees, servants, agents, professional advisors, suppliers and affiliates from time-to-time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.